About Goodwill Chattanooga

Chattanooga Goodwill Industries serves 23 counties in Southeast Tennessee and Northwest Georgia.
Goodwill is much more than just retail stores. Since 1923, Chattanooga Goodwill Industries has helped people with disabilities and other disadvantages get the training and support they need to find competitive employment in the community. We’ve been in the business of empowering people through work and employment for nearly a century! We provide a hand up, not a handout, to people who face a variety of barriers. Challenges might be mental, physical and emotional disabilities or other disadvantages such as a lack of education or a long absence from the working world. We offer them job training and other resources they need to find and keep a job. People who come to Goodwill want to be self-sufficient members of the community. They know the sense of independence and self-worth that comes with earning a paycheck. Funding for these programs and services comes from the sale of donated items in Goodwill retail stores; from personal, corporate and state financial contributions; and from contract labor services that Goodwill provides to businesses and government. Goodwill is a 501(c)(3) nonprofit organization, which means that all material and financial donations are fully tax-deductible as allowed by law. We are a member agency of Goodwill Industries International and United Way of Greater Chattanooga, and we are accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Chattanooga Goodwill Industries serves 23 counties in Southeast Tennessee and Northwest Georgia.
Goodwill empowers people with disabilities and disadvantages to achieve their potential, increase their independence and to improve their quality of life.
  • RESPECT – We treat all people with dignity and respect.
  • STEWARDSHIP – We honor our heritage by being socially, financially and environmentally responsible.
  • ETHICS – We strive to meet the highest ethical standards.
  • LEARNING – We challenge each other to strive for excellence and continually learn.
  • INNOVATION – We embrace continuous improvement, bold creativity and change.
Providing services to over 10,000 individuals in 23 Counties across Southeast TN and Northwest GA, annually.
  • Goodwill Attended Donation Centers and Retail Stores – provide the reuse and recycling of low-cost clothing, household goods and furniture. By donating and shopping, individuals help provide funding for jobs, workforce training programs, medical equipment services and other resources for people with disabilities and other disadvantages. A free pick-up service is available for homes, businesses and groups.
  • Vocational Evaluations and Workforce Development – Goodwill Industries is one of the world’s largest and most successful providers of employment and training services for people with disabilities and other disadvantages. Our comprehensive vocational evaluation assesses each client’s aptitudes, interests and abilities and then we work with each individual to build a vocational plan that will ultimately lead to employment. While in training with a job coach, individuals work in structured, temporary positions to improve job skills, work behaviors and soft skills. This training environment ensures that participants can address challenges and continue to build strengths before entering the workforce with the assistance of our placement services.
  • Senior Community Service Employment Program (SCSEP) – provides lower-income, older workers the chance to join or re-enter the workforce. Skills and abilities are assessed and individuals are then placed in a short-term position with a nonprofit organization or public agency. Participants acquire valuable experience and skills while having the opportunity to work in a professional environment. Following the short-term phase of employment, Goodwill helps the participant find a permanent job.
  • Health Equipment Link Program services (HELPs) – HELPs seeks new and gently used durable medical equipment to redistribute to our most vulnerable neighbors who do not have the financial resources to obtain the needed equipment. HELPs advances the safety, health and wellness, independence and quality of life of its equipment recipients.  Items typically consist of canes, walkers, bath benches, shower seats, toilet chairs, wheelchairs, scooters, grab bars and “hospital” beds.  Medical equipment may be donated at any Goodwill store, donation center, at the HELPs’ service center or with a free pick-up for multiple items. Goodwill’s transportation capabilities allows for individuals to have needed DME delivered to a Goodwill store near them for convenient pick-up. In 2014, HELPs served 6,126 individuals saving them, insurance and medical providers and taxpayers more than $1 Million.
  • Chattanooga Furniture Bank – provides furniture and household necessities to people transitioning out of homelessness, establishing a first-time residence, or relocating as the result of an emergency situation, abusive surrounding or natural catastrophe. In 2014, Goodwill provided rooms-full of furniture for 420 households, including 45 U.S. military Veterans, in Hamilton, Bledsoe, Bradley, Marion, McMinn, Sequatchie and Walker Counties. United Way of Greater Chattanooga is a crucial program partner.
  • Clothing Vouchers – Goodwill vouchers are provided to individuals in need of clothing for themselves, their children or for a job interview to advance their employment potential. Vouchers are also provided through referrals received from other local emergency response organizations after disasters.
  • Electronics Recycling – in partnership with Dell Reconnect, old computer equipment and accessories are refurbished or recycled responsibly, annually keeping over 6 tons of metal and chemical components out of our local landfill and water supplies.