Refund Policy

Returns & Refunds

Items may be returned with prior authorization within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Returns will not be accepted without prior authorization. The seller will make arrangements for pickup, file a claim with the delivery company, and process a refund for you.



If you have questions regarding our return policy please call (423) 629-2501 or email

Mail correspondence should be mailed to the following address:

Chattanooga Goodwill Industries
3500 Dodds Ave.
Chattanooga, TN 37407