HELPs Medical Equipment

Goodwill’s Health Equipment Link Program services (HELPs) advances the safety, health and wellness, independence and quality of life of our most vulnerable citizens by collecting, repairing, sanitizing and providing needed durable medical equipment (DME) at no cost to individuals in need.

In 2017, HELPs supplied over 5,500 pieces of medical equipment and supplies to over 3,500 individuals, saving them, insurance and medical providers, and taxpayers over $1 million.  Over 29,000 people have received medical equipment from this award-winning program since it began in May 2000.

Story about Goodwill’s HELPs and our partnership with Chattanooga Fire Department

Goodwill of Chattanooga’s HELPs program is the only one of its kind in the Greater Chattanooga area and within the Goodwill International network.  HELPs assists individuals throughout our 23-county service area of Southeast Tennessee and Northwest Georgia.

HELPs seeks new and gently used durable medical equipment (DME) to redistribute to those who do not have the financial resources to obtain the equipment they need to live as safely and independently as possible.  Traditional DME items consist of canes, walkers, bath benches, shower seats, toilet chairs, wheelchairs, scooters, grab bars, bed rails and “hospital” beds. We do our best to match the needs of individuals with available and appropriate equipment.

Please consider donating any medical equipment you have and no longer need to HELPs. Donate at any Goodwill retail store orAttended Donation Center.  For donations or multiple or large equipment items, we have an available Pick Up service.  For any other questions, contact HELPs at (423) 629-2501, ext. 3140, or (866) 272-2061.

HELPs depends upon the generosity of individuals, companies, and foundations to help provide its services. Please consider a charitable gift to help us serve more than 6,000 individuals this year.  Your gift of $30 or more will provide a piece of medical equipment to increase the safety and independence of a person in need.

We are always in need of volunteer (individuals or groups) willing to provide time, expertise and/or muscle to help us process, clean and assign donated equipment.  More info about volunteering.

Need help from Goodwill’s Health Equipment Link Program services?

To request equipment, please complete an application.

More Information

How much does it cost to get a piece of equipment from HELPs?
It costs the recipient nothing! However, HELPs is intended for use by individuals, not healthcare businesses, and we do ask that therapists/professionals make requests for equipment for a specific person.
How do I request equipment?
Simply download, fill out and email or fax an application from our website. Some equipment – wheelchairs (manual or electronic), scooters and C-Pap machines – requires a prescription
What kind of equipment is available?
We keep a large variety of items, from hospital beds to bath benches, in our storeroom and can fulfill requests immediately. Sometimes, we don’t have a requested item in stock. In those cases, we make note of the item needed, and when it or a similar piece becomes available, we contact the applicant. If a therapist or healthcare professional has prescribed the equipment, we may contact him or her before making substitutions. We do not provide batteries for electronic wheelchairs.
Is the equipment new?
Not usually. Much of our equipment is donated by individuals or facilities. Our trained technicians make necessary repairs and replace parts as needed. Each piece of equipment is thoroughly disinfected and sanitized by a Hubscrub, a high-performance cleaning and infection prevention system that Goodwill acquired through a grant from CHI Memorial Hospital. We do our utmost to make sure equipment is performance-ready. However, all equipment must be accepted by the recipient on an “as is” basis.
Where do I pick-up the equipment?
Equipment can be picked up by appointment at our main Goodwill office building: 3500 Dodds Avenue, Chattanooga, Monday – Thursday. Absolutely no equipment pick up after 4 pm Monday – Thursday at the Dodds Avenue location, and no pick up on Friday. We can also deliver equipment to any of our 16 retail stores located throughout our 23-county service area for recipients who do not live close to Chattanooga. Recipients may pick up the equipment at their nearest Goodwill store. We can hold equipment for up to five business days.
Is the equipment mine to keep?
It is certainly yours to keep for as long as you need it. We’ll even make adjustments on it as necessary during the time you are using it. (Please call HELPs first!) Once the equipment is no longer needed, however, it would be great to have it returned to Goodwill so we can pass it along to another recipient. Monetary donations and medical equipment donations are always most appreciated.

Goodwill’s HELPs hours of operation are:

Monday – Thursday, 8am – 3pm, 3500 Dodds Avenue, Chattanooga, TN 37407. Equipment pick up Monday – Thursday. No pick up after 4 pm. No equipment pick up on Friday. Call 423-629-2501 ext.3150 Luanne McLaughlin, HELPs Supervisor.